Responsible
Gaming at kotk

kotk enforces a strict minimum age requirement of 18 years for all players. This is a non-negotiable condition of account registration and continued platform access. Gambling is not appropriate for minors, and kotk takes every practical step to prevent underage access to its services.

During the registration process, all players are required to confirm that they are 18 years of age or older. This declaration is legally binding under kotk's Terms & Conditions. Before any withdrawal is approved — and at any point where kotk's compliance team has reasonable doubt about a player's age — a full identity verification (KYC) check will be triggered. Accepted identification documents for age verification include:

• Bangladesh National Identity Card (NID) — for players aged 18 or above as shown on the document
• Valid passport issued by Bangladesh or another recognised jurisdiction
• Bangladesh driving licence displaying date of birth

Any account found to have been registered by a person under the age of 18 will be immediately and permanently suspended. All funds deposited by an underage player will be returned to the payment method from which they originated, net of any bonuses claimed, and no winnings generated during the underage period will be paid out.

kotk also applies technical controls to prevent minors from accessing the platform, including IP-level screening and device fingerprinting that flag accounts where usage patterns are inconsistent with an adult player profile. These controls are reviewed and updated regularly to reflect the latest best practices in player protection.

Gambling is a form of entertainment and, for the vast majority of kotk players in Bangladesh, it remains exactly that. However, for some individuals, gambling can develop into a compulsive behaviour that causes financial hardship, relationship damage, and emotional distress. Recognising the early warning signs is the first step toward regaining control.

kotk's responsible gaming team monitors player accounts for behavioural patterns that may indicate a developing problem. We may reach out proactively if we notice signs of concern. Equally important is your own awareness. Ask yourself the following questions honestly:

kotk provides a comprehensive suite of responsible gaming tools that every registered player can access at any time from their account dashboard. These tools are provided at no cost and are designed to put you firmly in control of your gambling behaviour. All tools take effect immediately upon activation.

kotk's deposit and loss limit system is one of the most effective tools available for keeping your gambling within safe, pre-planned boundaries. Setting these limits in advance — before a session begins — removes the temptation to make impulsive decisions in the heat of the moment.

How Deposit Limits Work
A deposit limit restricts the total amount of money you can add to your kotk balance within a rolling time window. You can choose from three limit periods:

• Daily limit: Maximum total deposits within any 24-hour period (Bangladesh Standard Time, UTC+6)
• Weekly limit: Maximum total deposits within any rolling 7-day period
• Monthly limit: Maximum total deposits within any rolling 30-day calendar period

Deposit limits apply across all payment methods — bKash, Nagad, Rocket, Upay, and bank transfers. If your combined deposits from all methods reach your limit, further deposit attempts will be declined until the limit period resets.

How Loss Limits Work
A loss limit caps the net amount you can lose (deposits minus withdrawals) within a defined period. Loss limits are calculated in real time. When your net loss reaches the threshold you have set, your account's betting functionality is automatically suspended for the remainder of the limit period, regardless of your current account balance.

Cooling-Off Periods for Limit Changes
kotk applies a mandatory cooling-off period to any request to increase an existing deposit or loss limit. This period is designed to protect players from impulsive decisions made during a gambling session:

• Reducing a limit: Takes effect immediately
• Removing a limit entirely: Requires a 7-day cooling-off period
• Increasing a limit: Requires a 7-day cooling-off period before the higher limit applies

Self-exclusion is the most powerful responsible gaming tool available on the kotk platform. It is designed for players who feel that their gambling has become, or is at risk of becoming, out of control. Self-exclusion allows you to completely suspend access to your kotk account for a defined period — or permanently — giving you the space and time to address any gambling-related concerns.

How to Self-Exclude
Self-exclusion can be activated in two ways:

• Via your account dashboard: Log in, navigate to the Responsible Gaming section, select "Self-Exclusion", choose your exclusion period, and confirm. The exclusion takes effect within minutes.
• Via support: Contact our 24/7 support team through live chat or email at [email protected] (plain text — not a link) and request a self-exclusion. Our team will process your request immediately, without requiring you to log in.

Available Exclusion Periods

• 30 days
• 3 months
• 6 months
• 12 months
• 5 years
• Permanent (irreversible closure)

What Happens During Self-Exclusion
When your self-exclusion is active:

• You will be immediately logged out of your account and unable to log back in for the duration of the exclusion
• All pending bets that have not yet been settled will be voided and your stake returned
• Marketing communications (email, SMS) will be suppressed for the duration of the exclusion
• Any remaining account balance can be withdrawn — contact support to initiate the withdrawal process during exclusion
• Your account data is preserved and your exclusion status is recorded for compliance purposes

Re-Activation After a Timed Exclusion
After a timed self-exclusion period expires, your account will not be automatically re-activated. You must contact kotk support and explicitly request re-activation. Our team will conduct a welfare check conversation before restoring access, to ensure you feel confident and in control before returning to the platform.

The time-out feature is a shorter-term break option designed for players who need a temporary pause from gambling without triggering a full self-exclusion. It is ideal for players who feel they need a few days or weeks away from the platform to reset their mindset, manage stress, or simply step back from gambling as a habit.

Available Time-Out Durations

• 24 hours
• 48 hours
• 7 days
• 30 days

During a time-out, your account is temporarily suspended. You cannot log in, place bets, or make deposits. Withdrawals of existing balances are still permitted — contact our support team to process a withdrawal while a time-out is active. Marketing communications are also paused during the time-out period.

Unlike self-exclusion, a time-out period cannot be shortened or cancelled early once it has been set. This is intentional — the purpose of the feature is to create a genuine, enforced break. You may, however, extend a time-out while it is active if you feel you need more time away.

Time-outs can be activated directly from the Responsible Gaming section of your account dashboard, or by contacting our support team at any hour of the day. There is no charge to use this feature, and it does not affect your account standing or bonus eligibility upon return.

kotk believes that no player should have to face gambling-related difficulties alone. Whether you are concerned about your own gambling or about someone you care about, there are resources and people ready to help. Our own support team is always a first point of contact, and we can direct you to specialist support services appropriate for players in Bangladesh.

kotk In-Platform Support
Our 24/7 English-language live chat support is available from your account dashboard. Our support agents are trained in responsible gaming and can help you activate limits, initiate a self-exclusion, process a withdrawal during an exclusion, or simply talk through what you are experiencing without judgment. All responsible gaming conversations are treated with the highest degree of confidentiality.

Self-Help Strategies
In addition to kotk's built-in tools, the following self-help strategies are widely recommended for managing gambling behaviour:

• Set a firm gambling budget for each month and treat it as an entertainment expense — once it is spent, stop
• Never gamble with borrowed money or funds intended for household expenses
• Take regular breaks during sessions — step away from the screen every 30 to 45 minutes
• Avoid gambling when you are stressed, anxious, depressed, or under the influence of alcohol
• Keep a record of your wins and losses so you have an honest picture of your gambling activity over time
• Talk to a trusted friend or family member about your gambling habits — accountability helps
• If cricket season, BPL, or IPL results in increased betting urges, consider setting a sport-specific loss limit for those periods

For Family Members and Friends
If you are concerned that someone close to you — a family member, partner, or friend in Bangladesh — may have a gambling problem, kotk encourages you to approach the conversation with empathy rather than accusation. Offer to help them access kotk's responsible gaming tools or seek professional support. Our support team can also provide guidance to concerned third parties on how to report welfare concerns about a specific account holder.

kotk takes the protection of minors extremely seriously. While kotk's own systems include robust age verification controls, we also strongly encourage parents and guardians in Bangladesh to implement device-level and network-level parental controls to prevent children from accessing online gambling platforms — including kotk — on shared family devices.

Recommended Steps for Parents and Guardians

• Secure your devices: Use password-protected user accounts on shared computers, tablets, and mobile phones. Ensure that children do not have access to accounts used for gambling.
• Use device parental controls: Both Android and iOS devices include built-in parental control features (Screen Time on iOS; Digital Wellbeing and Family Link on Android) that allow you to block access to gambling-related websites and applications.
• Router-level filtering: Most home broadband routers in Bangladesh support content filtering. Access your router's admin panel and enable adult content filters to block gambling-category websites at the network level — this protects all devices connected to your home Wi-Fi.
• Monitor payment methods: Ensure that your bKash, Nagad, Rocket, or Upay accounts are secured with PIN codes that children cannot access. Regularly review your transaction history for any unauthorised activity.
• Browser parental controls: Most major browsers support parental control extensions and safe-browsing modes that can restrict access to gambling websites.

Reporting Underage Access
If you suspect that a child has accessed kotk using your account credentials, or has created their own account using falsified information, please report this to our support team immediately. Provide as much detail as possible — including the account username and approximate dates of access — and we will investigate and take immediate action. All reports of suspected underage access are escalated to our compliance team within one hour.

Responsible gambling is a shared responsibility — between kotk as a platform operator and you as a player and, where relevant, as a parent or guardian. Together, we can ensure that gambling on kotk remains a safe, adult-only form of entertainment for the Bangladesh community.