kotk Frequently
Asked Questions

kotk requires identity verification (KYC) before processing your first withdrawal. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence that clearly shows your date of birth. You will also need to provide a selfie alongside the document. Verification is typically completed within one business hour. Submitting clear, unobstructed images speeds up the process significantly.

You can reset your kotk password directly from the login page by clicking the "Forgot Password" link. Enter the mobile number registered to your account and kotk will send an SMS with a password reset code. Enter the code, create a new password, and confirm. If you no longer have access to the registered mobile number, contact the kotk support team via live chat so they can verify your identity and assist with account recovery.

No — kotk strictly enforces a one-account-per-person policy. Opening multiple accounts using different mobile numbers, email addresses, or payment methods is a violation of kotk's Terms & Conditions. If duplicate accounts are detected, all accounts associated with the same individual may be suspended and any bonus funds forfeited. If you believe you have accidentally created a duplicate account, contact support immediately to resolve the situation before it affects your account standing.

To permanently close your kotk account, contact the support team via live chat or email at [email protected] and submit a written closure request. Before the account is closed, any remaining balance will be processed for withdrawal to your registered bKash, Nagad, or bank account. Note that if account closure is being requested due to a gambling concern, kotk's responsible gaming team will first offer self-exclusion options — which you are free to decline if a full permanent closure is your preference.

kotk accepts a wide range of Bangladesh-friendly payment methods including bKash, Nagad, Rocket, and Upay for instant mobile money transfers. Bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank (IBBL), and Sonali Bank are also supported. Visa and Mastercard card deposits are available for players who prefer card-based funding. All deposit methods are processed in Bangladeshi Taka (BDT).

bKash deposits on kotk are credited almost instantly — in most cases within 30 seconds to 2 minutes of the transaction being confirmed on the bKash network. If your deposit has not appeared in your kotk balance after 10 minutes, save your bKash transaction ID and contact the support team via live chat. Provide the transaction ID, amount, and time of transfer and the team will investigate and credit your account manually if needed.

The minimum deposit on kotk is ৳200 for mobile money methods including bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum is ৳500 due to standard bank processing requirements. There is no maximum deposit limit imposed by kotk itself, although your chosen payment provider may apply its own transaction caps — for example, bKash has a per-transaction and daily transfer limit set by the bKash platform that is independent of kotk's own policies.

The minimum withdrawal on kotk is ৳500 for all payment methods. Withdrawals to bKash and Nagad are typically processed within 1–4 hours during business hours (Bangladesh Standard Time, UTC+6). Bank transfers may take 1–2 business days depending on the receiving bank. All withdrawals require a completed KYC verification — if you have not yet submitted your identity documents, do so before requesting a withdrawal to avoid delays.

kotk does not charge any fees on deposits or withdrawals from its side. However, your payment provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction fees as part of their service. These fees are set and collected entirely by the payment provider and are outside kotk's control. We recommend checking your provider's current fee schedule before initiating large transactions. The amount credited to or withdrawn from your kotk balance will always match what kotk receives or sends.

kotk covers an extensive range of cricket betting markets including BPL (Bangladesh Premier League), IPL, T20 World Cup, Test series, ODIs, and Bangladesh Tigers bilateral series. Markets available include match winner, top batsman, top bowler, total runs, total wickets, method of dismissal, live in-play betting, and over-by-over run handicaps. During major tournaments like the T20 World Cup, additional special markets such as tournament winner, leading run-scorer, and Man of the Match are also offered.

Yes — kotk is fully optimised for mobile play. The platform works on all modern smartphones and tablets running Android or iOS through your mobile web browser, with no app download required. The interface automatically adapts to your screen size, giving you access to the full game library, live cricket betting, deposits, withdrawals, and account settings directly from your phone. For the smoothest experience, use Chrome on Android or Safari on iOS with a stable internet connection or a 4G/5G mobile data connection.

All games available on kotk are supplied by reputable third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. Each game uses a certified Random Number Generator (RNG) that has been independently tested for fairness and statistical integrity. Return-to-Player (RTP) percentages for slot games are published within each game's information panel. Live casino games use real physical equipment (cards, roulette wheels) streamed in real time, eliminating any RNG dependency for those products.

RTP (Return to Player) is the theoretical percentage of all wagered money that a slot game pays back to players over a large number of spins. For example, a slot with 96% RTP will — over millions of spins — return ৳96 for every ৳100 wagered. In any individual session, results can vary significantly due to variance. Higher-RTP games generally offer better long-term value, but they do not guarantee wins in a single session. kotk displays the RTP for every slot game in its information section.

If a cricket match is abandoned before the minimum number of overs required for an official result has been completed, kotk will void all outstanding bets and return stakes to players' accounts in full. For matches where a Duckworth-Lewis-Stern (DLS) method result is declared, bets are settled on the official result. Specific void and settlement rules vary by market and are detailed in full within kotk's Sports Betting Rules section. In case of any dispute, the support team is available to clarify settlement outcomes.

kotk offers a welcome bonus to all newly registered players who make their first qualifying deposit. The exact bonus amount and match percentage are displayed on the promotions page at the time of registration — offers may vary seasonally, for example during Eid, Pohela Boishakh, or major cricket tournaments like the BPL or T20 World Cup. The welcome bonus is credited to your account automatically after the qualifying deposit is confirmed, provided the bonus was opted into during registration.

A wagering requirement (also called a rollover or playthrough) specifies how many times you must wager the bonus amount before the resulting winnings can be withdrawn as real money. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place a total of ৳20,000 in qualifying bets before you can withdraw any winnings generated from that bonus. Progress toward completing the wagering requirement is tracked in real time in your kotk account dashboard under the "Bonuses" section.

Not all games contribute equally to wagering requirements on kotk. Slot games typically contribute 100% of each wager toward the requirement, while live casino table games (such as Blackjack, Baccarat, and Roulette) may contribute at a lower rate — commonly 10–20%. Sports bets may contribute at a separate rate depending on the odds and market. The exact contribution rates for each game category are set out in the individual bonus terms and conditions. Always read the specific bonus terms before opting in.

All kotk bonuses carry an expiry date, which is stated in the bonus terms at the time of opt-in. If the wagering requirement is not completed before the bonus expiry date, any remaining bonus funds and winnings generated exclusively from that bonus will be removed from your account automatically. Your real-money balance is not affected. If you believe a bonus was removed in error, contact the support team within 24 hours with your account details and bonus reference, and the team will review your case.

kotk is a safe, SSL-secured platform that uses industry-standard 256-bit encryption to protect all player data and financial transactions. The platform operates under a fair play certification and all games are supplied by independently audited studios. Your account funds are held separately from operating capital. kotk also enforces responsible gaming policies — including mandatory KYC, age verification, and account limits — to maintain a trustworthy environment for all players in Bangladesh.

The minimum age to register and play on kotk is 18 years old. This is a strict, non-negotiable requirement. All players must confirm they are 18 or older during registration, and identity verification documents are reviewed to confirm age before any withdrawal is approved. Any account found to belong to a person under 18 will be permanently closed immediately, all deposited funds will be returned, and no winnings will be paid out. kotk takes underage gambling prevention extremely seriously.

You can set a daily, weekly, or monthly deposit limit directly from the Responsible Gaming section of your kotk account dashboard. Once set, the limit takes effect immediately — you will not be able to deposit more than the specified amount within the chosen period regardless of which payment method you use. If you wish to reduce your limit, it takes effect at once. Increasing or removing a limit requires a mandatory 7-day cooling-off period to protect against impulsive decisions made during play.

Self-exclusion on kotk can be activated instantly from the Responsible Gaming section of your account dashboard, or by contacting our 24/7 support team via live chat. Available exclusion periods are 30 days, 3 months, 6 months, 12 months, 5 years, and permanent. During self-exclusion, your account is fully suspended, marketing communications are paused, and any balance can be withdrawn on request. Permanent self-exclusion is irreversible — your account will not be reopened under any circumstances.

If you feel that gambling is causing financial stress, relationship difficulties, or emotional distress, please reach out to kotk's support team immediately via live chat or at [email protected] — all conversations are handled with full confidentiality and without judgment. Our team is trained in responsible gaming and can help you activate limits, initiate a self-exclusion, or simply talk through what you are experiencing. You can also find detailed guidance on recognising problem gambling and using kotk's safety tools on our Responsible Gaming page.