kotk Privacy
Policy

kotk collects personal data that is necessary to provide you with a safe, compliant, and fully functional online casino and sports betting experience. The categories of personal data we collect are described below. We collect only what is reasonably required to fulfil the stated purposes and do not engage in excessive or disproportionate data collection.

1.1 Registration Data
When you create a kotk account, we collect: your full legal name, date of birth, gender (optional), residential address, email address, and mobile phone number. This information is required to create and verify your account, fulfil our Know Your Customer (KYC) obligations, and contact you regarding your account.

1.2 Identity Verification (KYC) Documents
Before your first withdrawal is approved, we collect copies of government-issued identification documents. Accepted documents include your National Identity Card (NID), passport, or driving licence issued in Bangladesh or another recognised jurisdiction. We may also request proof of address (e.g., a utility bill or bank statement dated within 90 days) and proof of payment method ownership.

1.3 Financial & Transaction Data
We collect records of all deposits, withdrawals, bonus claims, wagers placed, and winnings received on the kotk platform. We also collect the identifiers associated with your payment methods — such as your registered bKash, Nagad, Rocket, or Upay mobile number, or your bank account details — to the extent necessary to process transactions. We do not store full debit or credit card numbers.

1.4 Technical & Device Data
When you access kotk, we automatically collect certain technical information including: your IP address, browser type and version, operating system, device type and model, screen resolution, referring URL, and session timestamps. This data helps us maintain platform security, detect fraud, and optimise performance across devices commonly used in Bangladesh.

1.5 Usage & Behavioural Data
We collect data about how you interact with the kotk platform — including which games you play, how long sessions last, which promotions you view or claim, and navigation patterns within the site. This data is used to personalise your experience, improve our product, and fulfil our responsible gaming obligations (e.g., detecting patterns that may indicate problem gambling behaviour).

1.6 Communications Data
If you contact our support team via live chat or email, we retain records of those communications — including the content of messages, timestamps, and the resolution of any issues raised. This allows us to maintain service quality and resolve disputes accurately.

kotk uses the personal data we collect strictly for the purposes described in this Privacy Policy. We do not use your data for any purpose that is incompatible with the reason it was originally collected. The specific ways in which we use your personal data are set out below.

2.1 Providing and Managing Your Account
Your registration and KYC data is used to create and maintain your kotk player account, verify your identity and age (18+ requirement), process deposits and withdrawals via bKash, Nagad, Rocket, Upay, and supported Bangladeshi banks, and communicate important account notifications to you.

2.2 Fraud Prevention and Security
Technical and behavioural data is used by kotk's security systems to detect and prevent fraudulent activity, unauthorised access, multiple-account abuse, and money laundering. Our automated fraud detection systems flag unusual transaction patterns for manual review by our compliance team.

2.3 Regulatory Compliance
kotk is obligated to retain certain categories of data to comply with applicable anti-money laundering (AML) standards and responsible gaming requirements. This includes maintaining records of player transaction histories, KYC documents, and self-exclusion statuses for the periods required by applicable law.

2.4 Personalisation and User Experience
Usage and behavioural data helps kotk tailor the platform experience to your preferences — for example, surfacing cricket betting markets during Bangladesh Premier League (BPL) season, recommending slot games based on your play history, or presenting relevant promotional offers. Personalisation is always aimed at enhancing your experience, not at encouraging excessive spending.

2.5 Responsible Gaming Monitoring
kotk actively monitors account activity for indicators of problem gambling behaviour, including unusual session lengths, rapid escalation of bet sizes, and frequent failed self-exclusion reversals. Where such patterns are detected, kotk's responsible gaming team may contact you proactively to offer support tools including deposit limits, loss limits, cool-off periods, and self-exclusion.

2.6 Marketing Communications
With your consent, kotk may use your email address and mobile number to send you promotional offers, bonus notifications, and seasonal campaign information (e.g., Eid promotions, Pohela Boishakh special offers, BPL betting bonuses). You may withdraw your consent and opt out of all marketing communications at any time by updating your account preferences or contacting support.

2.7 Platform Improvement and Analytics
Aggregated and anonymised usage data is used to analyse platform performance, identify technical issues, improve user interface design, and develop new game categories and features. This analysis does not involve personally identifiable information in its final outputs.

kotk does not sell, rent, or trade your personal data to any third party. We may, however, share your data with carefully selected third-party service providers and in specific legally required circumstances, as described below. In all cases, data sharing is limited to the minimum necessary for the stated purpose.

3.1 Payment Processing Partners
To process your deposits and withdrawals, kotk shares the minimum necessary transaction data with payment service providers including bKash, Nagad, Rocket, Upay, and our banking partners (Dutch-Bangla Bank, BRAC Bank, City Bank, Islami Bank, Sonali Bank). These partners receive only the data required to execute the specific transaction and are contractually bound to handle it securely.

3.2 Game Technology Providers
kotk's platform integrates games from third-party studios and technology providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers may receive anonymised session data (e.g., game round identifiers, bet amounts) for the purposes of game integrity verification and technical support. They do not receive your personally identifiable registration data.

3.3 KYC and Identity Verification Services
kotk may use third-party identity verification services to assist with KYC checks. These services receive copies of identification documents solely for the purpose of verifying authenticity and are prohibited from using that data for any other purpose.

3.4 Legal and Regulatory Disclosure
kotk may disclose your personal data to competent government authorities, law enforcement agencies, or regulatory bodies where required to do so by applicable law, court order, or lawful request. This includes cooperating with investigations into money laundering, fraud, underage gambling, or other criminal activity.

3.5 Business Transfers
In the event of a merger, acquisition, or sale of all or part of kotk's business, your personal data may be transferred to the successor entity. You will be notified via your registered email address before any such transfer occurs, and the recipient entity will be required to honour the terms of this Privacy Policy.

kotk uses cookies and similar tracking technologies (including local storage and session storage) to operate the platform, maintain security, and understand how users interact with our site. This section explains what types of cookies we use and how you can manage them.

4.1 Strictly Necessary Cookies
These cookies are essential for the kotk platform to function. They maintain your login session, remember your language preferences, and protect against cross-site request forgery (CSRF) attacks. You cannot opt out of strictly necessary cookies without disabling core platform functionality.

4.2 Analytics Cookies
kotk uses analytics cookies to measure how users navigate the platform — including which pages are visited most frequently, how long sessions last, and which game categories attract the most engagement. This data is used in aggregated form to improve the platform. Analytics cookies do not track you across third-party websites.

4.3 Functional Cookies
Functional cookies remember your preferences such as your chosen deposit method, default currency display (Bangladeshi Taka / ৳), and responsible gaming settings. These cookies improve your experience on return visits.

4.4 Marketing and Preference Cookies
With your consent, kotk may use preference cookies to personalise promotional content displayed within the platform (e.g., showing BPL cricket offers to users who frequently access cricket betting markets). We do not place third-party advertising cookies or allow external advertising networks to track your activity on kotk.bet.

4.5 Managing Cookies
You may manage cookie preferences through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please note that blocking strictly necessary cookies will prevent you from logging into your kotk account. Detailed browser-specific cookie management instructions are available through your browser's help documentation.

kotk takes the security of your personal data seriously and implements a range of technical and organisational measures designed to protect your information against unauthorised access, disclosure, alteration, or destruction. No system is entirely immune to risk, but kotk's security infrastructure is designed to meet the standards expected of a responsible online platform operating in the Bangladesh market.

Our key security measures include:

• 256-bit SSL/TLS encryption on all data transmitted between your browser and the kotk servers;
• Encrypted data storage — sensitive fields such as passwords, KYC document copies, and payment identifiers are stored in encrypted form at rest;
• Role-based access controls — only authorised kotk staff with a verified operational need may access player personal data, and all such access is logged and audited;
• Automated intrusion detection systems that monitor for unusual access patterns and alert the security team in real time;
• Regular security assessments including internal reviews and periodic third-party audits of our data handling practices;
• Two-factor authentication (2FA) available on all player accounts and mandatory for all internal administrative access to player data systems.

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, kotk will notify affected individuals via their registered email address within a reasonable timeframe, describing the nature of the breach, the categories of data affected, the likely consequences, and the steps kotk is taking to address it.

kotk retains your personal data for as long as is necessary to fulfil the purposes for which it was collected, to comply with our legal and regulatory obligations, and to resolve disputes or enforce our agreements. The specific retention periods applicable to different categories of data are set out below.

6.1 Active Account Data
All personal data associated with an active kotk account — including registration data, KYC documents, transaction history, and usage records — is retained for the duration of the account's active status and for a period of five (5) years after the account is closed. This retention period reflects applicable AML record-keeping obligations.

6.2 KYC Documents
Copies of identity verification documents are retained for a minimum of five years from the date of account closure or the date of the last transaction, whichever is later. After this period, document copies are securely deleted in accordance with our data disposal procedures.

6.3 Transaction Records
All financial transaction records, including deposit confirmations, withdrawal approvals, bet histories, and bonus claim records, are retained for a minimum of five years to satisfy AML and financial record-keeping requirements.

6.4 Support Communications
Records of customer support interactions (live chat logs, email correspondence) are retained for a period of two (2) years from the date of the last interaction, unless a longer retention period is required in connection with a specific dispute or legal proceeding.

6.5 Marketing Consent Records
Records of your marketing consent (or withdrawal of consent) are retained for the duration of your account and for three years thereafter, to demonstrate compliance with consent-based marketing obligations.

6.6 Anonymous Analytics Data
Anonymised and aggregated analytics data from which no individual can be identified is retained indefinitely for the purposes of long-term platform performance analysis and product development.

When personal data is no longer required for any of the above purposes, kotk will securely delete or irreversibly anonymise it. Secure deletion procedures include overwriting stored data and destroying physical media where applicable.

As a kotk player, you have a number of rights in relation to your personal data. kotk is committed to honouring these rights and will respond to all verified data rights requests within a reasonable timeframe. To exercise any of the rights described below, please contact the kotk support team via live chat or email at [email protected] (plain text — not a link).

7.1 Right of Access
You have the right to request a copy of the personal data kotk holds about you. Upon receipt of a valid access request, kotk will provide a summary of your data in a readable format within 30 days. This summary will include the categories of data held, the purposes for which it is processed, and any third parties with whom it has been shared.

7.2 Right to Rectification
If any personal data kotk holds about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update many details — such as your email address, phone number, and mailing address — directly through your account settings. For corrections to identity-verified fields (e.g., your legal name or date of birth), please contact support with supporting documentation.

7.3 Right to Erasure
You may request that kotk delete your personal data. We will honour erasure requests where the data is no longer necessary for the purpose it was collected, where you withdraw consent (and no other legal basis applies), or where the data has been unlawfully processed. Please note that kotk cannot erase data that we are legally required to retain (e.g., KYC documents and transaction records under AML obligations).

7.4 Right to Restriction of Processing
In certain circumstances — for example, while the accuracy of your data is being contested, or while a complaint is being investigated — you may request that kotk restrict the processing of your data. During a restriction period, kotk will store your data but will not actively process it for purposes beyond those required by law.

7.5 Right to Data Portability
Where kotk processes your personal data on the basis of your consent or a contractual obligation, you have the right to receive that data in a structured, commonly used, machine-readable format (e.g., CSV or JSON), and to request that it be transferred directly to another service provider where technically feasible.

7.6 Right to Withdraw Consent
Where kotk processes your data based on your consent (e.g., for marketing communications), you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal. You can opt out of marketing at any time through your account settings or by contacting support.

7.7 Right to Object
You have the right to object to kotk processing your personal data where that processing is based on legitimate interests. kotk will assess such objections on a case-by-case basis and will cease the relevant processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise, or defence of legal claims.

kotk takes its data protection obligations seriously. If you have any questions, concerns, or complaints about this Privacy Policy, or about the way kotk handles your personal data, please contact us through any of the channels below. All privacy enquiries are handled in English and managed by our dedicated data protection function.

Customer Support Team (24/7):
The fastest way to raise a privacy concern or submit a data rights request is through the live chat support available from your account dashboard. Our support team is available 24 hours a day, 7 days a week, and will escalate privacy-specific matters to the appropriate internal team on the same business day.

Email Contact:
You may also reach us by email. Our support address is displayed below as plain text — it is not a clickable link:
[email protected]
Please use the subject line "Privacy Enquiry" or "Data Rights Request" so your message is routed correctly. We aim to respond to all email enquiries within 1 hour during Bangladesh Standard Time (UTC+6) peak hours, and within 24 hours at all other times.

Updates to This Privacy Policy:
kotk reserves the right to update this Privacy Policy at any time. Material changes — including changes to the categories of data we collect, the purposes for which we use it, or the third parties with whom we share it — will be communicated to you via your registered email address at least 14 days before the changes take effect. The effective date at the top of this page will be updated to reflect the date of the most recent revision. Continued use of the kotk platform after the effective date of any revision constitutes your acceptance of the updated Privacy Policy.

If you are not satisfied with kotk's response to a privacy complaint, you have the right to escalate the matter to the competent data protection authority in the jurisdiction applicable to your use of the platform.